Shipping policy
We are committed to providing reliable and timely delivery of quality products to all our customers within the United Kingdom. Our delivery policy is designed to provide transparency, clarity, and protection of your interests in accordance with all applicable UK laws and the highest standards of user experience. This policy outlines the details of our order processing, shipping timeline, fees, tracking, and procedures for any delivery-related concerns.
1. Order Processing
Orders are processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
Once shipped, you will receive a tracking number via email.
2. Shipping Timeframes (United Kingdom)
Estimated delivery time: 5 –12 business days
Delivery windows do not include weekends, federal holidays, or unforeseen delays (as noted below)
Delivery times may vary depending on:
Courier performance
Customs clearance
Seasonal demand
Force majeure events
These timeframes are estimates, not guarantees.
3. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may offer:
Free Standard Shipping
Paid Express Shipping (where available)
4. Delayed Orders
If your order has not arrived within 30 days of shipment, please contact us for assistance at tonaraa94@gmail.com
Orders delayed due to customs, incorrect address, or courier issues may require additional investigation time.
5. Incorrect Address
Customers are responsible for entering the correct shipping address.
We are not responsible for:
Incorrect or incomplete addresses
Orders returned due to wrong address
Failed delivery attempts
Reshipping may require additional shipping payment.
6. Customs & Import Charges
For UK orders, most taxes are handled during checkout where applicable.
However:
Any unexpected customs duties are the responsibility of the customer.
We are not responsible for customs clearance delays.
7. Lost Packages
If tracking confirms loss by the courier, we will:
Resend the order, OR
Issue a refund
If tracking shows “Delivered”, refunds are not issued unless official courier confirmation proves non-delivery.